Ayan Infotech are looking for a macOS Desktop Support consultant for a long term contract job opportunity in Melbourne.

Due to the nature of the work involved, we will only be able to consider candidates who hold full unrestricted work rights in Australia.

Title: macOS Desktop Support
Location: Melbourne
Type: Contract (6 months to start with, will extend)

Required Skills and Experience:

• 2+ years of experience in IT support, preferably with Apple products.
• Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.

Technical Skills:

• In-depth knowledge of macOS and Apple hardware.
• Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.
• Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).
• Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune.

Key Responsibilities:

1. Technical Support:
- Diagnose and resolve hardware and software issues on MacBook devices.
- Assist with macOS installations, updates, and configurations.
- Provide guidance on using MacBook features and applications.

2. Troubleshooting:
- Identify and fix performance, connectivity, and compatibility issues.
- Analyze error logs and system messages to determine root causes.
- Address hardware issues, including battery, keyboard, trackpad, and display problems.

3. Maintenance and Upgrades:
- Perform regular system maintenance, including firmware and security updates.
- Upgrade hardware components like RAM and SSD when needed.
- Ensure devices are compliant with organizational policies and security standards.

4. **User Training and Documentation:**
- Conduct training sessions on MacBook usage and best practices.
- Create and maintain technical documentation, including troubleshooting guides.
- Respond to user inquiries and provide clear, non-technical explanations.

5. Integration and Compatibility:
- Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.
- Assist with the integration of third-party applications and services.

6. Support Tools and Inventory:
- Use remote support tools to assist users effectively.
- Maintain an inventory of MacBook devices and accessories.
- Coordinate with Apple service centers for repairs under warranty.

7. Collaboration and Reporting:
- Work closely with the IT team to enhance system performance and reliability.
- Document and escalate unresolved issues to Apple or higher-level technical teams.
- Provide reports on common issues, resolutions, and user feedback. Contact: 02 9412 4178 for more details.

www.ayaninfotech.com